Trust us to care for your furry friend in times of emergency.
At Orange County Emergency Pet Clinics, we understand that pets don't always get sick during regular business hours. That's why we're committed to providing high-quality, after-hours pet emergency care for car accidents, dog fights, trauma, poisonings, emergency C-sections, and any other pet emergency. Our two locations in Fullerton and Garden Grove are open when your regular veterinarian is closed, ensuring access to high-quality care whenever your pet needs it.
Our Story
In 1975, 41 local veterinarians founded Orange County Emergency Pet Clinic to provide quality after-hours emergency care for their patients. Our after-hours hospitals offer a vital service for veterinarians and pet owners in Fullerton, Garden Grove, and surrounding communities. Our emergency clinics are the go-to place for after-hours pet emergencies, including car accidents, trauma, fractures, poisonings, and other emergencies.
Our Mission
Orange County Emergency Pet Clinic makes it our mission to provide state-of-the-art emergency and critical care services for pets. We provide services that include the client, referring veterinarian, and the OCEPC staff in a team decision-making process, stressing open communication, mutual respect, compassion, and, above all, the well-being of the patient.
Our Services
Our clinics are staffed by highly skilled veterinarians, registered veterinary technicians, and veterinary assistants who specialize in pet emergencies and critical care. We provide a range of services, including emergency care, critical care, surgical services, and radiographs. We also offer overnight monitoring and care for pets referred by area veterinarians.
Our Commitment
We are committed to providing exceptional care for your pet, and we take pride in the excellent medical and surgical care we provide. Our team of dedicated professionals is available 24/7 to ensure that your pet receives the best possible care.
Overall Experience
The reviews of the Emergency Pets Hospital are mixed, with some customers having a positive experience and others having a negative one.
Positive Experience
Customers who had a positive experience praised the hospital's staff, specifically mentioning the kindness, professionalism, and attentiveness of the receptionists, doctors, and nurses. Many reviewers were grateful for the hospital's prompt attention, gentle care, and effective treatment of their pets. Some customers appreciated the hospital's ability to calm their nerves and guide them through a difficult situation.
Negative Experience
On the other hand, customers who had a negative experience complained about the hospital's long wait times, high prices, and lack of care for their pets. Some reviewers felt that the hospital was more concerned with making money than with providing quality care. A few customers reported poor communication, disregard for their concerns, and even cruelty towards their pets.
Specific Issues
Some specific issues mentioned by customers include:
- Long wait times (up to 6 hours)
- High prices for treatment and cremation services
- Poor communication and lack of empathy from staff
- Disregard for customer concerns and feelings
- Mistakes made during treatment, such as misplacing ashes or not performing promised services
Praise for Specific Staff Members
Several customers praised specific staff members, including:
- Destiny, a receptionist who was kind, helpful, and reassuring
- Dr. Samuel Antillon, who saved a dog's life and provided excellent care
- Karly, a receptionist who was informative and attentive
- Eva, a staff member who was professional and helpful over the phone
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