Our Story
El Paso Door Company has been serving El Paso and the surrounding areas since 1979. Founded on the principles of exceptional customer service, quality workmanship, and an unwavering commitment to excellence, we have become the leading provider of garage door solutions in the region.
Our journey began with Ted A. Garcia, an installer of garage doors who recognized the need for reliable and personalized service. Partnering with his son Arthur R. Garcia, the business grew, offering comprehensive installation, repair, and maintenance services. Today, under the leadership of Arthur R. Garcia, El Paso Door remains a family-owned and operated business, proudly serving our community.
Our Beliefs
Every project, regardless of size, receives our undivided attention. We believe in:
- Customizing our approach to meet each client's unique needs and preferences.
- Providing exceptional customer service with a personal touch.
- Delivering high-quality workmanship that surpasses expectations.
- Maintaining a commitment to excellence in every aspect of our work.
Our Services
We offer a comprehensive range of services to meet all your garage door needs, including:
- New installations: We expertly install all major brands and models of garage doors and openers.
- Repairs: From broken springs and cables to faulty openers and sensors, our experienced technicians can fix it all.
- Maintenance: Regular maintenance plans ensure your garage door operates smoothly and efficiently.
- Safety and security: We install and repair garage door openers with the latest safety features.
- Residential & commercial services: We cater to both residential and commercial properties.
Our Values
At El Paso Door, we are committed to:
- Integrity: We uphold the highest ethical standards and operate with transparency.
- Innovation: We embrace technological advancements to offer the best solutions.
- Customer focus: Your satisfaction is our top priority.
- Community involvement: We actively support local initiatives and contribute to the betterment of our community.
Scheduling and Response Time: The company's response time and scheduling have been a mixed bag for customers. While some reviewers, such as Er Mar Gur and Joanna Brannon, reported that the company responded quickly and showed up on the same day, others like Rosie Barrientos had to wait 45 minutes to receive a call back after leaving her information. Bonita Tate also felt rushed and pressured to make a decision.
Communication and Customer Service: Victor, the sales representative who interacted with Bonita Tate, was described as nice and helpful, but could be pushy at times. On the other hand, Sergio Soto had a negative experience with the salesperson, describing them as rude. Javier Anchondo Jr, on the other hand, had a positive experience with the owners of the company, who were great to deal with.
Installation and Quality of Work: The company's installation and quality of work were praised by most reviewers. Er Mar Gur appreciated the technician's step-by-step explanations and tips on maintenance. Ruben Reyes and Andrew Montelongo also had excellent experiences with their garage door replacements and installations. Javier Anchondo Jr was impressed with the quick installation and lack of problems with his door.
Additional Issues: A few reviewers had issues with the company's communication and follow-up. Paola Llerena had a terrible experience with the company, citing a dent on her garage door and refusal to return her calls. Sergio Soto also had a long wait for his door to arrive and dealt with rude employees.
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