A Different Kind of Banking Experience
Welcome to Volt Credit Union, a different kind of financial institution built around you, not shareholders. We believe in a future where people are treated as individuals, not just numbers.
Who We Are
Volt Credit Union is a member-owned financial institution serving communities in Missouri. We prioritize putting members' needs first, offering competitive rates, personalized service, and innovative tools to help them achieve their financial goals.
What We Do
We offer a comprehensive range of services to meet your diverse financial needs, including:
Personal Banking
- Free checking and savings accounts with competitive interest rates.
- Convenient online and mobile banking.
- Bill payments and account management tools.
- Personalized financial guidance and planning.
Loan Solutions
- Flexible auto loans with competitive rates and terms.
- Mortgage loans with customized options to fit your needs.
- Personal loans for unexpected expenses or debt consolidation.
- Home Equity loans to fund home improvements or financial goals.
- Vehicle loans that offer competitive rates and convenient terms.
Savings & Investing
- High-yield savings accounts that earn more than traditional banks.
- Investment options for your long-term financial goals.
- IRAs to save for retirement.
Financial Wellness Resources
- Educational tools and resources to make informed financial decisions.
- Free financial planning consultations.
- Personalized counseling and support.
Our Values
Our core values guide everything we do:
- People over profits: We are accountable only to our members, not shareholders.
- Transparency and accountability: We believe in open communication and responsible practices.
- Innovation and accessibility: We embrace new technologies and offer personalized solutions.
- Community involvement: We actively support local organizations and initiatives.
Join Us and Experience the Difference
At Volt Credit Union, you're not just a customer, you're a valued member. We invite you to experience the difference a member-owned institution can make in your financial life.
Credit Union Feedback Summary
Authors from all over the United States share their opinions about Volt Credit Union. Their ratings range from 1 to 5 stars, revealing mixed experiences with the institution.
Branch Locations and Accessibility
Kateri Cook expresses disappointment with the location of Volt's branches, finding them to be on the far westside of Springfield. One branch is far north, while the other is far south. This makes it challenging for some members to visit. No other author mentions this issue, but the negative comment highlights the importance of convenient branch locations for a credit union's members.
Customer Service
Renee Textor credits Kendra Williams for being kind, knowledgeable, and professional. On the other hand, Karey Lientz mentions a decline in customer service, citing difficulties in getting loans and receiving phone calls. Other authors, such as Rebecca Graf, Sharon Rose, and Natalie Johnson, praise the credit union's exceptional customer service. The inconsistency in customer service standards is a significant issue that Volt needs to address.
Locations and Facilities
Some authors appreciate the credit union's new facility (Just Dave Dave The Wifi Guy) and the overall credit union experience (Jon Orengo), while others find the debit cards lacking tap capability and customizations (C. Hoffmann). Ben Moon expresses concerns about the establishment's revolving door for frontline workers. The facilities and services might benefit from improvements to better accommodate diverse member needs.
Reliability and Accessibility
Mike Jacks experiences issues with the credit union's app, which stops functioning on two different android phones. This problem may impact the user experience and accessibility of the credit union's services.
Consistency and Communication
Karey Lientz and Natrone M. express frustration with unclear interest rates and the need for references for a car loan. Josh Johnston mentions that the staff could use training in customer service, specifically when dealing with rate shopping.
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