Business Details
14 Years
experience
Your Trusted Pet Care Partner in San Jose
Founded in 2012, While You Were Out is a professional pet care service rooted in over 15 years of veterinary industry expertise. Our owner, Kerry Alex Vierra, brings extensive experience from roles as a veterinary surgical nurse and neurology specialist, ensuring exceptional care for pets with medical needs. We specialize in tailored services including dog walking, post-operative care, vacation visits, and veterinary transportation, prioritizing safety, comfort, and individualized attention.Certified by Pet Sitters International and fully licensed and bonded, we serve San Jose and surrounding areas with reliability and compassion. Our commitment to transparency, clear communication, and stress-free pet care has earned us trust among local pet owners seeking skilled, dedicated professionals.
Services
Dog Walking
Pet Visits
Vacation Visits
Post-Operative Care
Trail Walks
Veterinary Transportation
Details
- Year established: 2012
Highlights and features
- We have over 15 years of experience in veterinary care, including neurology and surgical nursing.
- Our team administers post-operative care with no added fee for medication management.
- Certified Professional Pet Sitters with specialized training in animal medical needs.
- Tailored services for all breeds, including pets requiring physical therapy or special care.
- Proven track record of handling emergency situations with prompt, professional action.
Associations and certifications
- Pet Sitters International
What people say
Genuine care for animals
Knowledgeable about medical needs
Text updates with pictures
Flexible and responsive
Goes the extra mile
Services
Dog Walking
Professional dog walking services tailored to your pet's pace and energy level. Ideal for pets without yard access or owners with long work hours. Promotes health through regular exercise and mental stimulation while preventing destructive behavior. Includes personalized attention to ensure safety and enjoyment.
Post-Operative Care
Specialized post-surgery care for pets requiring professional attention. Services include medication administration, incision monitoring, and physical therapy exercises. Designed for pets recovering from procedures needing strict home care protocols. Ensures continuity of veterinary instructions with detailed progress reporting to owners.
Vacation Visits
Comprehensive pet care during owner absences, including feeding, medication, and environmental maintenance. Features twice-daily visits for dogs and customized schedules for other pets. Includes home security measures like mail collection and light rotation. Maintains pet comfort in their familiar home environment.
Trail Walk
Guided pack walks on Los Gatos Creek Trail for socialization and exercise. Limited to similar-sized, compatible pets for safety. Includes transportation to and from trail location. Ideal for pets needing stimulation beyond neighborhood walks while ensuring controlled, enjoyable outdoor experiences.
Veterinary Transportation
Professional pet transport to and from veterinary appointments. Handles post-operative checkups, wellness exams, and emergency visits. Includes pre-visit preparation and post-visit care instructions. Provides detailed updates to owners about examination results and veterinary recommendations.
People
Kerry Alex Vierra
Owner and Certified Pet Sitter
Veterinary care professional with 15+ years experience in specialty hospitals. Former surgical and neurology nurse. Combines medical expertise with compassionate pet care. Founded While You Were Out in 2012 to address gaps in professional pet sitting services.
Questions
What pet care services do you offer?
We provide dog walking, post-operative care, vacation visits, trail walks, and veterinary transportation. Services include medication administration, physical therapy, and home security measures like mail collection.
Are your pet sitters certified?
Yes, we are Certified Professional Pet Sitters through Pet Sitters International. Fully licensed, bonded, and insured with extensive veterinary medical training and experience.
How do you handle pets with medical needs?
Our owner has 15+ years in veterinary neurology and surgery. We specialize in post-operative care, medication management, and chronic condition monitoring. Detailed vet communication and customized care plans ensure proper medical attention.
What areas do you serve?
Primarily San Jose, including Willow Glen neighborhood and Los Gatos Creek Trail area. Service radius includes routine visits to ensure consistent, reliable pet care within these locations.
How are visits scheduled and managed?
Clients receive detailed updates via text with pictures. Flexible scheduling accommodates last-minute changes. Initial consultations establish specific care requirements and home access protocols for secure, personalized service.
