At Colonial Sash and Door, Inc., we're proud to be one of the premier building material suppliers in the Five-State area, serving Maryland, Virginia, West Virginia, Delaware, Pennsylvania, and the District of Columbia. Since our establishment in 1989, we've built a reputation for providing high-quality, custom, and handcrafted building products, accompanied by friendly service and competitive pricing.
Our Mission
Our primary goal is to provide the best possible quality, commitment, and experience to our customers, whether they're homeowners looking to remodel or home builders seeking professional assistance. We achieve this by recruiting the industry's best talent and fostering a culture of teamwork, dedication, and professionalism.
Our Services
We offer a vast range of products and services to cater to the diverse needs of our clients. Our extensive product line includes:
- Doors: custom doors, interior doors, exterior doors, and custom millwork
- Windows: wood windows, vinyl windows, custom windows, and exterior cornice and features
- Interiors: kitchen and bath cabinets, countertops, columns, hardware, stairs, and rails
- Exteriors: exterior trim, molding, and custom millwork
- Custom Work: custom kitchen and bath designs, custom door and window designs, and custom millwork
In addition to our products, we also provide a range of services, including installation, remodeling, estimation, and take-offs. Our team of experts is dedicated to providing exceptional service, ensuring that every project is completed to the highest standards.
Why Choose Us
At Colonial Sash and Door, we're committed to delivering exceptional quality, unparalleled service, and competitive pricing. Our experienced team is dedicated to understanding your specific needs and providing tailored solutions to meet your requirements. Whether you're a homeowner or a home builder, we're confident that our products and services will exceed your expectations.
Colonial Sales and Service Reviews Summary
Poor Customer Experience and Quality Issues
Several reviewers had negative experiences with Colonial Sales and Service, citing issues with the quality of their products and poor customer service. One reviewer, Lisa W. Brennan, had a particularly bad experience, receiving a faulty door with multiple defects, including "scabs" or scrapes, and misaligned edges. Despite multiple attempts to correct the issues, the company failed to deliver a satisfactory product. Another reviewer, Bogdan Yamkovenko, reported poor communication, as the company failed to respond to follow-up questions after providing a quote.
Inaccessibility to Homeowners
Some reviewers also reported that the company is no longer servicing individual homeowners, preferring to focus on large building clients. This change in business strategy may have left some customers feeling frustrated and abandoned.
Positive Experiences
However, not all reviews were negative. A few reviewers had positive experiences with Colonial Sales and Service, praising their patience and helpfulness in the ordering process. One reviewer, Larraine A., was particularly satisfied with their new door, appreciating the company's willingness to work with her to ensure the product met her specific needs.
Mixed Opinions
Other reviewers had differing opinions, with some ex-employees praising the company's family-oriented atmosphere and willingness to help customers. However, these positive reviews were largely overshadowed by the negative experiences reported by others.
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