Business Details
37 Years
experience
Emergency
services
Expert Gas & Wood Fireplace Solutions in Issaquah, WA
Thompson's Hearth & Home has been a trusted name in fireplace and heating solutions since 1989. Founded on decades of industry experience, our family-owned business combines deep technical expertise with a commitment to personalized service. We specialize in high-quality gas and wood fireplaces, inserts, and BBQ systems, offering comprehensive installation and maintenance services. Our NFI-certified team ensures every project meets rigorous standards while prioritizing customer education and satisfaction.With a 30-minute service radius from our Issaquah showroom, we maintain hands-on control over every installation and repair. Our partnerships with leading manufacturers like Kozy Heat and Enviro guarantee durable, efficient products tailored to Pacific Northwest climate needs. From initial consultation to post-installation support, we emphasize transparency, ethical recommendations, and long-term reliability, establishing ourselves as regional experts in residential heating solutions.
Services
Gas Fireplaces
Wood Stove Inserts
BBQ Grill Sales
Chimney Repair
Fireplace Maintenance
Gas Line Services
Outdoor Heating
Ventilation Solutions
Fireplace Accessories
Installation Services
Details
- Year established: 1989
Highlights and features
- Family-owned since 1989 with industry-leading NFI certification
- Locally focused service within 30-minute radius for prompt support
- Hand-selected premium products from top manufacturers
- In-house installation and service teams with specialized training
- Transparent recommendations prioritizing customer needs over sales
Associations and certifications
- National Fireplace Institute (NFI)
What people say
Top-notch service
Knowledgeable experts
Prompt repairs
Honest advice
Professional installers
Services
Gas Fireplace Installation
Our gas fireplaces combine modern technology with realistic wood-burning aesthetics. Designed for new construction or remodels, these units operate during power outages using thermostatic controls. We implement advanced venting systems and computer-controlled dampers for optimal efficiency and safety in residential settings.
Wood Stove Inserts
EPA-certified wood inserts transform existing fireplaces into efficient heating systems. Available in catalytic and non-catalytic models, these units offer CO2-neutral heating with 75%+ thermal efficiency. Our installations include proper venting and compliance with 2020 emissions standards for sustainable home heating.
BBQ Grill Sales
We offer premium outdoor cooking equipment including Big Green Egg, Kamado Joe, and Otto Wilde pizza ovens. Our experts provide personalized recommendations, assembly assistance, and maintenance tips. Each purchase includes access to specialized accessories and technical support for optimal grilling performance.
Chimney & Venting
Our certified technicians design custom venting solutions for gas and wood-burning units. Services include chimney sweeping referrals, liner installations, and creative through-wall venting for direct vent systems. We ensure proper airflow while maintaining structural integrity during fireplace installations.
Fireplace Maintenance
We provide comprehensive maintenance for gas and wood-burning units, including pilot light troubleshooting and component replacement. Our service area includes immediate support for power outage-related issues. We also coordinate with local chimney professionals for complete system care and safety inspections.
People
Guy Thompson
Owner
With over 35 years in the fireplace industry, Guy brings unmatched expertise to every customer interaction. He personally oversees product selection and complex installations, ensuring technical excellence and ethical recommendations for residential heating solutions.
Nicole Thompson
Co-Owner
Nicole manages daily operations and customer relations, combining industry knowledge with personalized service. She specializes in helping clients navigate product choices while maintaining the company's commitment to transparency and long-term customer satisfaction.
Questions
What areas do you service for installations?
We primarily serve Issaquah, Bellevue, Sammamish, and North Bend within a 30-minute radius of our store for prompt service and support.
How do I choose between gas and wood fireplace options?
Gas provides convenience with thermostat control and power outage functionality, while wood offers traditional ambiance with potential tax credits for high-efficiency models.
What's included in your installation pricing?
Our gas insert pricing includes delivery, chimney liners, thermostat remote, and electrical connections. Additional gas line installation starts at $425 for the first 10 feet.
Do you offer service for non-purchased units?
We prioritize our installed products but provide troubleshooting advice for all fireplace types, even offering parts and solutions for competitor brands when possible.
Are there tax credits available for fireplace purchases?
Qualifying wood stoves installed before 2025 qualify for a 30% federal tax credit up to $2,000, covering both purchase and installation costs.
