Business Details
35 Years
experience
Emergency
services
Trusted IT and Communication Solutions in Billings, MT
Founded in 1991, The Connect Group has established itself as a leader in delivering comprehensive technology and communication solutions to businesses across Montana and beyond. Our team of certified professionals specializes in designing and implementing tailored systems that address voice, video, and data challenges, enabling clients to achieve competitive advantages and operational efficiency. With rigorous factory training and certifications from ANSI, BICSI, and IEEE, we ensure every project meets the highest industry standards.Our commitment to innovation, customer-centric service, and continuous education allows us to provide cutting-edge solutions while maintaining the personal touch that has defined our relationships with clients for over three decades. Headquartered in Billings, Montana, with additional offices in Bozeman and Helena, we combine local expertise with nationwide capabilities to deliver reliable, future-proof technology infrastructure.
Services
Telephone Systems
Video Conferencing
Video Surveillance
Structured Cabling
Managed IT Services
National Installations
Technology Refresh
Cybersecurity
Cloud Phone Systems
Business Continuity
Details
- Year established: 1991
Highlights and features
- We have over 30 years of experience in business communications and IT infrastructure.
- Our nationwide service capabilities support installations and maintenance across the US.
- Our team holds industry certifications from ANSI, BICSI, and IEEE organizations.
- We provide comprehensive training and support before and after system implementation.
- We offer performance-based contracts with third-party verification of workmanship.
What people say
Seamless installation
Exceptionally helpful
Customer first attitude
Prompt replies
Outstanding service
Services
Telephone Systems
We design and implement customized business phone systems that serve as the operational backbone for organizations. Our solutions range from traditional key systems to complex VoIP implementations that integrate multiple locations. By analyzing existing workflows and communication patterns, we create tailored systems that eliminate capital expenditures while ensuring reliability and scalability. Our comprehensive support includes installation, maintenance, and staff training to maximize system utilization.
Structured Cabling
Our structured cabling services provide the foundation for reliable technology systems across diverse environments. Certified technicians follow ANSI/BICSI standards to install cabling that supports data, voice, and video systems with 20-year performance guarantees. We handle projects from small offices to large data centers, ensuring compliance with building codes and manufacturer specifications. Third-party certification reports verify that installations meet industry benchmarks for performance and longevity.
Managed IT Services
We offer comprehensive network management solutions including security, business continuity, and endpoint protection. Our services include 24/7 monitoring, proactive maintenance, and help desk support to minimize downtime. Certified technicians manage firewalls, virus protection, and patch management while providing quarterly strategic planning sessions. This proactive approach ensures network security and predictable technology expenses through bundled service packages.
Video Conferencing
Our video conferencing solutions enhance communication effectiveness while reducing travel requirements. We implement systems that work with existing infrastructure and smart devices, supporting both formal conference rooms and mobile workers. Solutions scale from small businesses to enterprise deployments, with integration options for collaboration tools and unified communications platforms. Training ensures optimal utilization of features that improve remote team interactions.
Video Surveillance
We deploy modern video surveillance systems that enhance workplace safety and operational efficiency. Our solutions combine high-definition cameras with intelligent analytics to provide real-time monitoring and historical evidence. Systems integrate with access control and alarm systems while offering remote management capabilities. Implementation includes needs assessment, system design, and training to maximize security benefits while protecting privacy.
People
Matt Duray
Founder
As founder of The Connect Group since 1991, Matt Duray established the company's commitment to combining cutting-edge technology with exceptional customer service. His vision created an industry leader that maintains focus on solving client communication challenges through innovative technology implementations and comprehensive training programs.
Randy Begger
Senior Technician
Randy Begger provides expert technical support with demonstrated commitment to customer satisfaction. His technical expertise and willingness to work extended hours during critical implementations ensure seamless system deployments. Randy's customer-first approach has been instrumental in supporting complex projects like the Bozeman office relocation SIP trunk integration.
Kelle
Implementation Specialist
Kelle specializes in system analysis and staff training, ensuring technology solutions align with business processes. Her pre-installation assessments identify workflow requirements while post-implementation training maximizes system utilization. Clients consistently praise her professional approach and technical expertise in optimizing communication systems.
George Blackard
Service Technician
George Blackard delivers reliable phone and data solutions with professional installation expertise. His technical skills ensure seamless system integration while maintaining focus on long-term operational reliability. Clients appreciate his ability to resolve complex telecom/data issues through comprehensive implementation approaches.
Chris
Technical Support
Chris provides responsive technical support with deep system knowledge. His expertise in handling complex technical inquiries ensures prompt resolution of client issues. As part of the support team, he maintains focus on delivering high-quality communication solutions that meet business requirements.
Questions
What industries do you serve?
We work with government agencies, healthcare facilities, educational institutions, retail businesses, data centers, and office environments across Montana and nationwide.
Do you offer 24/7 technical support?
Yes, our managed IT services include 24/7 monitoring and help desk support for urgent technical issues requiring immediate attention.
How do you ensure installation quality?
Our technicians hold industry certifications from ANSI, BICSI, and IEEE. We provide third-party certification reports verifying cabling performance for up to 20 years post-installation.
Can you handle multi-location deployments?
Yes, we specialize in nationwide installations including complex VoIP solutions that integrate multiple business locations seamlessly.
What training options are available?
We provide comprehensive on-site and remote training programs to ensure staff maximize system capabilities and operational efficiency.
How do you handle emergency repairs?
Our emergency services team responds promptly to critical system failures with priority resolution for mission-critical business operations.
