Business Details
50+ Years
experience
Emergency
services
Your Trusted IT Partner in Pittsburgh, PA
Shiloh Service has built a reputation for excellence in IT solutions since 1971, serving businesses across Southwestern Pennsylvania. Our focus on customer relationships drives our commitment to delivering reliable computer repair, network support, and proactive maintenance plans tailored to small and medium-sized enterprises. With decades of experience, we combine technical expertise with personalized service to ensure businesses maintain efficient, secure IT infrastructure. Our team prioritizes transparency, offering free consultations, itemized proposals, and comprehensive warranties. Through continuous innovation, we help clients navigate evolving technology challenges while maintaining cost-effectiveness.Our 24/7 support and rapid response times demonstrate our dedication to minimizing downtime. By offering both outsourced IT departments and supplemental support for existing teams, we adapt to diverse business needs. Our history of successful implementations, including network expansions and disaster recovery solutions, underscores our industry leadership. Client testimonials highlight our consistent delivery of exceptional service and technical proficiency. We maintain partnerships with major technology providers to ensure access to cutting-edge solutions while focusing on practical, budget-conscious implementations.
Services
IT Consulting
Network Design
Computer Repair
Backup Solutions
Maintenance Plans
Disaster Recovery
Printer Repair
Hardware Sales
Remote Support
Security Solutions
Details
- Year established: 1971
Highlights and features
- 50+ years of specialized IT experience serving Pittsburgh businesses
- 24/7 emergency support with rapid response times
- Comprehensive one-year on-site warranties included
- Free initial solution recommendations and consultations
- Proactive maintenance plans preventing costly downtime
What people say
Phenomenal employees
Exceptional customer service
Quick response time
Reliable and cost-effective
Proactive maintenance
Services
Premier Maintenance Plan
Our comprehensive maintenance solution prevents downtime through scheduled visits, remote monitoring, and unlimited support. Includes hardware/software updates, virus protection, and priority response times. Covers all parts, labor, and travel costs with no unexpected charges.
Network Design
Custom network solutions tailored to business size and growth. Includes security implementation, server configuration, and integration with existing systems. Ensures reliable connectivity and data protection through modern networking technologies.
Backup & Disaster Recovery
Hybrid backup solutions combining local and cloud storage. Protects against data loss from hardware failure, theft, or disasters. Includes recovery planning and regular system integrity checks to ensure business continuity.
Computer Repair Service
On-site and remote diagnostics for desktops, laptops, and servers. Repairs include component replacement, software troubleshooting, and performance optimization. Emergency services available with loaner equipment during repairs.
IT Consulting
Expert guidance on system upgrades, security improvements, and technology investments. Includes needs assessments, solution recommendations, and implementation planning to align IT with business objectives.
People
George Halula
President and Service Manager
Over 35 years in IT leadership, overseeing field service operations in Pittsburgh and Cleveland. Focuses on customer relations and maintaining technical excellence across all service offerings.
Alan Halula
Senior Field Technician
30+ years of hands-on IT experience, specializing in network infrastructure and complex system repairs. Provides expert technical support for commercial clients across Southwestern Pennsylvania.
Gerry Halula
Regional Sales Manager
25 years helping businesses identify technology solutions that match operational needs. Focuses on client education and matching technical capabilities with business growth objectives.
Questions
How do I know if my business needs a network?
If you need to share data, internet access, or equipment like printers, a network is essential. We help configure cost-effective solutions tailored to your specific needs.
What post-installation support do you provide?
We offer ongoing support through remote assistance and service calls. All sales include a one-year service agreement with priority response times.
How quickly do you respond to network emergencies?
With service agreements, we respond to server issues within 4 hours and workstation problems within 8 business hours. Emergency services available 24/7.
What hardware brands do you support?
We work with major brands including HP, Cisco, Intel, and Okidata. Our technicians support a wide range of computer hardware and networking equipment.
Do you offer printer repair services?
Yes, we repair laser printers and provide cost-effective solutions for inkjet printers. Our technicians handle maintenance and repairs for business printing needs.
How can I keep up with technology changes?
Our team monitors technological advancements and provides tailored recommendations to ensure your business maintains competitive, future-ready IT infrastructure.
