Business Details
31 Years
experience
Trusted Appliance Repair & Remanufacturing Services
CoreCentric Solutions has been a leader in product renewal and reverse logistics since 1995, specializing in the repair, remanufacture, and management of appliances, appliance parts, and consumer goods. Our ISO 9001-certified processes ensure every component meets or exceeds original equipment manufacturer (OEM) specifications, backed by a team of engineers and technical experts with decades of combined experience. We serve global clients including OEMs, extended-warranty providers, and retailers, offering tailored solutions that transform product lifecycles and optimize supply chains. Our 350,000-square-foot facility in Carol Stream, Illinois, and satellite engineering office in India, enable us to deliver high-quality parts and services efficiently. We prioritize sustainability through programs like Core Collection, which diverts millions of parts from landfills annually.With a 98% repair success rate and industry-leading warranties, we focus on reducing client costs while enhancing customer satisfaction. Our proprietary testing processes and reverse engineering capabilities ensure reliability and cost-effectiveness. By managing product returns from start to finish, we help clients convert logistical challenges into profit opportunities. Our commitment to innovation and quality has made us a trusted partner for over 25 years. We collaborate with parts wholesalers, service technicians, and DIY consumers to keep appliances operational globally. Through continuous process improvements, we deliver value-driven solutions that align with evolving industry standards.
Services
Remanufacturing
Return for Repair
Product Returns Management
Core Collection
Reverse Logistics
Details
- Year established: 1995
Highlights and features
- We offer 25+ years of expertise in appliance remanufacturing and reverse logistics.
- Our ISO 9001-certified processes ensure OEM-specification compliance.
- We guarantee a 98% repair success rate with 3-year warranties.
- Our 350,000-square-foot facility supports rapid turnaround times.
- We provide proprietary reverse engineering and testing methodologies.
Associations and certifications
- ISO 9001
- ANSI
Services
Remanufacturing
Our engineers remanufacture electronic controls and electro-mechanical parts to meet or exceed OEM standards. Using ISO 9001-certified processes, we restore components like circuit boards and fitness equipment parts, offering 20%-50% cost savings over new parts. With 2,500+ SKUs in inventory, we ensure availability for hard-to-source items.
Return for Repair
We repair appliance parts with a 98% success rate, often completing repairs within 48 hours. Our teams replace failed components and preemptively address potential future failures, backed by a 3-year warranty. This service supports over 10,000 part types from brands like Whirlpool and GE.
Product Returns Management
We manage end-to-end product returns processes for manufacturers and retailers, converting cost centers into profit centers. Our services include inventory auditing, repair/repackaging, and data analytics to improve product performance insights. Clients achieve 75% unit recovery rates and 80% retail value capture.
Core Collection
This program collects and remanufactures expired or unused parts, reducing landfill waste and client storage burdens. Our 350,000-square-foot warehouse stores over eight million restored components, ensuring parts availability while supporting circular economy goals.
Reverse Engineering
Our technical teams reverse-engineer obsolete parts to recreate functional equivalents. This process involves full-functional testing and proprietary diagnostics, ensuring compatibility with modern systems while maintaining cost efficiency and quality standards.
People
Tom Healy
President and Chief Executive Officer
Tom Healy leads CoreCentric Solutions with over 25 years of executive experience in manufacturing and distribution. Prior roles include leadership positions at Turtle Wax and Dyno, LLC. He holds an MBA from DePaul University and focuses on strategic growth and client satisfaction.
Sarah Chalawa
Chief Financial Officer
Sarah Chalawa oversees financial operations with expertise in manufacturing finance. She joined CoreCentric in 2017 after 13 years at Illinois Tool Works. A certified CPA, she specializes in operational finance and strategic reporting to drive company growth.
Ken Oda
Vice President Engineering & Operations
Ken Oda directs engineering and quality control, leveraging 20+ years in product development. Former roles include Tripp Lite and Eaton Corporation. He holds advanced mechanical engineering degrees and focuses on process innovation and operational efficiency.
Dave Powell
Vice President Technology & E-Commerce
Dave Powell leads global technology initiatives with 30 years of IT leadership. He previously held roles at AtHome America and Pequot Capital, specializing in e-commerce platforms and digital transformation strategies for retail and manufacturing sectors.
Rajiv Doshi
Managing Director CoreCentric Solutions India
Rajiv Doshi established CoreCentric's India operations in 2010. With a background in mechanical engineering and leadership roles at WNS Global Services, he focuses on expanding engineering capabilities and offshore support for global clients.
Questions
What is CoreCentric's remanufacturing process?
We restore appliance parts to OEM specifications using ISO 9001-certified methods, including reverse engineering and functional testing to ensure reliability and cost savings.
How quickly can repairs be completed?
Most repairs finish within 48 hours, with same-day options available. Our 98% success rate includes preemptive fixes for potential future failures.
Do you handle bulk product returns?
Yes, we manage individual and bulk returns with 75% unit recovery rates, including auditing, repair, and data analytics to optimize client supply chains.
What sustainability initiatives do you offer?
Our Core Collection program diverts millions of parts from landfills annually by remanufacturing and reusing components in our 350,000-square-foot facility.
Which brands do you support?
We service major brands including Whirlpool, GE, LG, and Kenmore, offering repair and remanufacturing solutions for over 10,000 appliance component parts.
Are your services available internationally?
Yes, we operate globally with facilities in the U.S. and India, supporting clients across North America, Europe, and Asia with localized engineering expertise.
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