Honest Pool Service, Trustworthy and Reliable
At Metrotech Pool Service, we understand the importance of a properly maintained swimming pool. We have service packages that are designed to protect you and your family from worries such as unnecessary and costly repairs, unpleasant odors, and even serious health risks. Our commitment to providing top-notch pool service and maintenance has earned us a reputation as the most qualified pool service & maintenance experts in the Metroplex.
Our Pool Services
We offer a range of services to meet the unique needs of our customers. Whether you're looking for regular pool maintenance, repair, or remodeling, our team is dedicated to providing exceptional service and ensuring that your pool is safe, clean, and enjoyable for years to come. Our pool services include:
- Weekly Cleaning & Maintenance: Our weekly cleaning service plans are designed to fit a variety of budgets and needs. Our team will work with you to find the perfect schedule to keep your pool clean and well-maintained.
- Repairs: Metrotech can service all your pool repair needs, including motors and pumps, salt systems, heaters, filters, fittings and hoses, leaks, and more.
- Remodeling: If you're looking for a brand new look on your existing pool, Metrotech can make your pool a relaxing, welcoming, and attractive place for your family and friends to gather.
Weekly Cleaning & Maintenance Plans
At Metrotech Pool Service, we know the importance of a properly maintained swimming pool. We have service packages that are designed to protect you and your family from worries such as unnecessary and costly repairs, unpleasant odors, and even serious health risks. Our professionals are all dedicated to finding the proper cleaning schedule to keep you and your family covered. Our weekly cleaning service plans include:
- Silver: A complete equipment inspection, a chemistry analysis on your chemical levels, skimmer and pump baskets will be cleaned and inspected, chemicals will be added to ensure proper sanitizing of your swimming pool.
- Gold: All the services included in the Silver plan, plus a complete vacuum and brushing of the entire pool (as needed), debris such as leaves will be skimmed from the pool surface.
Why Choose Metrotech
At Metrotech Pool Service, we pride ourselves on our commitment to exceptional service, quality workmanship, and customer satisfaction. We have a team of friendly, trained technicians who are dedicated to providing you with the best pool service and maintenance in the area. We are the most qualified pool service & maintenance experts in the Metroplex, and we are here to help you with all your pool service needs. Contact us today to learn more about our services and how we can help you make your summer unforgettable.
Reliability and Customer Service
The customers of Metrotech Pool Service praise the company's reliability and customer service. They appreciate the team's punctuality and ability to keep track of when filters need to be cleaned. One customer was impressed when the company sent a different technician to ensure the pool was cleaned when the usual technician was out with Covid. Another customer appreciated the extra effort taken by the representatives to communicate well and provide top-quality service.
Technical Expertise
The customers also praised the technical expertise of the team, particularly Alex, who went above and beyond to educate them on pool maintenance and identify other issues that needed attention.
Emergency Assistance
One customer was impressed when Ken answered the phone early on a Monday morning and walked him through the process of draining his pool equipment properly, even though the customer was not a current client.
Issues with Appointments and Communication
However, two customers had negative experiences with appointments and communication. One customer was disappointed when the pool light installation did not work as promised, and the company failed to take ownership of the issue. Another customer had multiple instances of no-shows and rescheduled appointments, which led to a defensive response from Ken when the customer tried to cancel the appointment.
Positive Experiences
In general, the customers who had positive experiences with Metrotech Pool Service appreciated the company's reliability, technical expertise, and customer service.
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