Business Details
Emergency
services
Your Trusted Local Pharmacy for Customized Medication Solutions
Mercy LTC & Specialty Pharmacy is a locally owned and operated pharmacy dedicated to providing personalized medication solutions for long-term care and specialty needs. Unlike national or regional chains, we operate independently without a centralized corporate office, allowing us to prioritize direct accountability to our patients and facilities. Our team of experienced pharmacists, technicians, and consultants ensures accurate and timely order fulfillment, supported by advanced packaging systems tailored to individual requirements. We specialize in clinical services that exceed regulatory standards, including comprehensive medication reviews, chronic disease management, and educational programs. Our commitment to multi-lingual support and customized delivery services ensures accessibility and convenience for diverse patient populations.With a focus on long-term care facilities such as skilled nursing homes and assisted living communities, we deliver reliable, patient-centered care that adapts to evolving healthcare demands. Our leadership team, including CEO Jean Ly and Director of Pharmacy Tram Hoang, brings decades of expertise in pharmacy operations and clinical excellence. By maintaining local oversight and fostering direct communication, we eliminate bureaucratic delays and ensure responsive, transparent service. Our dedication to cost-effective solutions for complex treatments underscores our mission to make high-quality pharmacy care accessible to all patients. Through continuous staff training and partnerships with healthcare providers, we remain at the forefront of innovation in medication management and patient safety.
Services
Medication Delivery
Customized Packaging
Clinical Consultations
Specialty Pharmacy
Long-Term Care
Highlights and features
- We operate independently without a corporate office, ensuring direct accountability to patients.
- Our team provides accurate, timely medication delivery with advanced packaging systems.
- We offer multi-lingual staff and clinical consultations exceeding regulatory standards.
- Specialized in long-term care services for skilled nursing and assisted living facilities.
- Leadership team brings decades of pharmacy and clinical expertise.
Services
Medication Delivery
We provide reliable medication delivery to long-term care facilities and patients' homes, ensuring timely and secure access to prescribed treatments. Our logistics team coordinates with healthcare providers to maintain compliance with regulatory standards while minimizing delays. This service supports continuity of care for residents in skilled nursing and assisted living communities.
Customized Packaging
Our advanced packaging systems integrate with dispensing technologies to create tailored medication organization solutions for individual patient needs. This includes blister packs, unit-dose packaging, and specialized labeling to reduce administration errors. The system adapts to facility-specific workflows while maintaining compliance with CMS and state pharmacy regulations.
Clinical Consultations
Our clinical pharmacists offer expert consultations on medication adherence, chronic disease management, and side effect mitigation for complex treatment plans. Services include comprehensive medication reviews and educational sessions for facility staff. This ensures optimal therapeutic outcomes while addressing cost-effectiveness for high-cost therapies.
Specialty Pharmacy
We manage specialty medications for chronic and complex conditions, providing tailored support for patients requiring high-cost treatments. Our team coordinates with insurers and healthcare providers to ensure access to advanced therapies while maintaining rigorous safety and documentation standards for regulatory compliance.
Long-Term Care
We serve post-acute rehabilitation centers, hospice programs, and residential mental health facilities with dedicated account managers and scheduled visits. Our services include staff training, medication system integration, and 24/7 on-call pharmacist support to address urgent patient care needs in long-term care environments.
People
Jean Ly
CEO / President
Jean Ly leads Mercy LTC & Specialty Pharmacy with over 15 years of experience in pharmacy operations and healthcare management. Her leadership focuses on patient-centered care and operational innovation.
Tram Hoang
Director of Pharmacy
Tram Hoang oversees pharmacy operations, ensuring compliance with clinical standards and optimizing medication management systems. She brings expertise in long-term care pharmacy services and regulatory compliance.
Questions
What services does Mercy LTC and Specialty Pharmacy offer?
We provide medication delivery, customized packaging, clinical consultations, specialty pharmacy services, and long-term care facility support.
Do you serve individual patients or only facilities?
We deliver medications to both long-term care facilities and individual patients' homes, with applicable restrictions.
Are your pharmacists available after hours?
Yes, an on-call pharmacist is available for urgent needs outside regular business hours.
What long-term care facilities do you support?
We serve skilled nursing facilities, assisted living communities, hospice programs, and other long-term care settings.
How do you handle complex medication needs?
Our clinical team specializes in managing complex treatments through medication reviews, adherence programs, and cost-effective solutions.
Can you integrate with existing dispensing systems?
Yes, our packaging systems interface with most dispensing technologies used in long-term care facilities.
