Embrace Independence, Enjoy Community
Welcome to Kiva Assisted Living, where we provide a warm, safe, traditional, and caring environment for seniors. Our philosophy is simple: we respect independence but are available for assistance if needed or requested. Our goal is to ensure each senior maintains a high quality of life, and we encourage everyone to engage in social activities and develop friendships with other residents.
Our Services
At Kiva Assisted Living, we offer a range of services designed to make life easier and more enjoyable for our residents. Our services include:
- Housekeeping
- Home-cooked meals and snacks
- Personal laundry and linen service
- Social activities
- Specialized services, including bathing, grooming, eating, dressing, and medication assistance, all at no extra charge
Our Facilities
Our facilities are designed to provide a comfortable and welcoming atmosphere for our residents. Our 38-bed facility features a home-style atmosphere, furnished and unfurnished rooms, and beautiful outside courtyards. We also have separate, secure Memory Care Units for Alzheimer's/Dementia residents.
Our Staff
Our staff are specially trained in dementia care and are dedicated to providing exceptional care and support to our residents. Our administrator, Cindy Digman, is a Certified Dementia Practitioner and is available to speak with families seven days a week.
Our Philosophy
At Kiva Assisted Living, we believe that every senior deserves to live a life of dignity and respect. We strive to create a warm and welcoming environment that feels like home, where our residents can live life to the fullest.
Overview of Reviews
Kiva at Canterbury, a memory care community, has received a mix of positive and negative reviews from families and caregivers. The reviews highlight both the excellent care and services provided by the staff and the Administration, as well as some disturbing incidents of neglect and abuse.
Positive Experiences
Many reviewers praised the staff, particularly Administrator Cindy Digman, for providing a warm, home-like atmosphere and personalized care to residents. They appreciated the responsiveness and engagement of the staff, who made their loved ones feel comfortable and cared for.
Negative Experiences
On the other hand, some reviewers reported disturbing incidents of neglect, abuse, and unprofessional behavior by staff members. They described instances of physical and emotional mistreatment, lies, and gaslighting by the staff. Some reviewers even reported witnessing disturbing scenes, such as a resident being scrubbed and sprayed with cold water while screaming.
Common Themes
Throughout the reviews, some common themes emerged:
- Staff behavior: Staff behavior was a major factor in the positive and negative experiences. While some staff members were praised for their kindness and compassion, others were criticized for their neglect, abuse, and unprofessional behavior.
- Administrative leadership: Administrator Cindy Digman received both praise and criticism for her role in shaping the atmosphere and care at Kiva.
- Memory care: The need for compassion, patience, and understanding in memory care was highlighted by many reviewers, who praised or criticized Kiva based on their experience.
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