Business Details
19 Years
experience
Emergency
services
Your Trusted Partner for Pet Care Solutions in Miami
Founded in 2007 by Nicole Packin, Miami Pet Concierge has been dedicated to providing personalized in-home pet care in Miami. Our mission centers on maintaining pets' routines while ensuring their comfort and safety. We prioritize compassion, integrity, and education, offering tailored care plans based on each pet's unique needs. In 2025, Claudia Teran and Neil Novellas assumed ownership, building on our 18-year legacy of excellence. Our team of trained professionals delivers reliable dog walking, pet sitting, and specialized care services. We emphasize transparency through daily updates, GPS tracking, and direct communication with pet parents. Our commitment to continuous improvement includes ongoing animal care education and certifications in pet CPR and first aid.We maintain rigorous safety protocols, including lockbox access systems and 24/7 client support. Our services extend beyond basic care to include medication administration, training reinforcement, and environmental enrichment. We serve diverse pets including dogs, cats, birds, reptiles, and exotic animals, adapting our approach to each species' requirements. Our cancellation policies and operational procedures ensure both client satisfaction and staff stability. Through strategic growth and adherence to core values, we maintain our position as Miami's most respected in-home pet care provider.
Services
Dog Walking
Pet Sitting
Happy Cat Care
Overnight Pet Care
Puppy Visits
Medication Administration
Training Reinforcement
Emergency Services
24/7 Support
Specialized Animal Care
Details
- Year established: 2007
Highlights and features
- We employ trained professionals with background checks and ongoing animal care education
- Our 24/7 client support handles travel emergencies and last-minute schedule changes
- Daily pet care journals with photos and GPS tracking ensure complete transparency
- Certified in Pet CPR & First Aid by ProPetHero for emergency preparedness
- Customizable care plans for diverse pets including exotic animals and reptiles
Associations and certifications
- Business Insurers of the Carolinas
- ProPetHero
What people say
Fantastic experience
Very responsive
Professional and competent
Highly recommend
Knowledgeable and attentive
Services
Dog Walking
Our tailored dog walking service accommodates pets' specific needs based on breed, age, and health. Professionals provide 30-60 minute visits with proper exercise, potty breaks, and hydration. We implement safety protocols for extreme weather conditions and monitor pets for signs of distress.
Happy Cat Care
Specialized cat care maintains feline routines with personalized attention to individual preferences. Services include feeding, litter box cleaning, medication administration, and environmental enrichment. Our trained specialists adapt visits based on cats' behavioral cues to minimize stress.
Overnight Pet Care
Professional overnight stays maintain pets' home environment with continuous care. Services include 12-hour stays with midnight visits, medication management, and environmental monitoring. Additional daytime walks available for dogs. Security measures include lockbox access and daily status updates.
Puppy Visits
Structured puppy visits support training and socialization for dogs under nine months. Services include scheduled potty breaks, basic leash work, and behavioral reinforcement. Professionals implement consistent routines to facilitate housebreaking while providing mental stimulation through interactive play.
Pet Sitting
Comprehensive in-home pet care maintains daily routines for various animals. Services include feeding, medication administration, environmental maintenance, and behavioral monitoring. Professionals provide personalized attention to multiple pets while maintaining household security protocols.
People
Claudia Teran
Owner & CEO
Managing daily operations since 2018, Claudia brings extensive experience from her 2008 client perspective. Committed to maintaining Miami Pet Concierge's 18-year legacy while implementing modern improvements through strategic leadership and operational expertise.
Neil Novellas
Owner and CFO
Co-owner with financial oversight responsibilities, Neil partners with Claudia in strategic decision-making. Their combined client and operational perspectives ensure balanced business growth while maintaining service quality standards established since 2007.
Dylan
Team Trainer & Pet Care Specialist
Certified pet care specialist with advanced training in animal behavior and emergency response. Responsible for staff development programs and maintaining service quality standards through ongoing education initiatives aligned with industry best practices.
Heather
Senior Pet Care Specialist
Experienced senior specialist with expertise in exotic animal care and medication administration. Provides mentorship to junior staff while maintaining direct client service responsibilities. Specializes in working with senior pets and animals with special medical needs.
John
Pet Care Specialist
Certified professional with expertise in canine behavior and training reinforcement. Implements customized exercise programs while maintaining detailed care documentation. Participates in continuing education programs for advanced pet care certifications.
Questions
What types of pets do you care for?
We care for dogs, cats, ferrets, birds, rabbits, small caged animals, reptiles, amphibians, and fish with specialized care plans.
How do you handle emergency situations?
Our 24/7 support team responds to emergencies with immediate service adjustments and maintains contingency plans for natural disasters.
What safety measures do you implement?
We use lockbox systems, background-checked employees, pet CPR certification, and GPS tracking for complete security and accountability.
Can I customize my pet's care plan?
Yes, we create personalized care plans based on species, age, breed, health, and specific behavioral requirements with flexible scheduling options.
What happens during severe weather?
We prioritize pet safety by modifying services during extreme weather while maintaining essential care through indoor enrichment activities.
How do you ensure service consistency?
We maintain consistent caregivers whenever possible and implement detailed transition protocols for schedule changes with advance notice.
