Trust us to keep you rolling!
At Eagle Tire & Automotive, we're dedicated to providing our customers with the best automotive products and services in Tacoma, Gig Harbor, and Federal Way, WA. With years of experience and a team of skilled technicians, we're your trusted source for high-quality tires and professional auto repair services.
Our Story
Eagle Tire & Automotive has been serving the communities of Tacoma, Gig Harbor, and Federal Way, WA since 1987. Our mission is to provide our customers with exceptional service, quality products, and unmatched customer satisfaction. We strive to build long-term relationships with our customers, and we're committed to being your preferred choice for all your automotive needs.
Our Services
We offer a wide range of services designed to keep your vehicle running smoothly and safely. Our experienced technicians are trained to perform a variety of repairs, including brake repair, engine repair, oil changes, wheel alignments, and more. We also carry a vast selection of top-brand tires from Michelin, BFGoodrich, Uniroyal, Bridgestone, Continental, and more.
Why Choose Us
At Eagle Tire & Automotive, we pride ourselves on our commitment to excellence, integrity, and customer satisfaction. Our team is dedicated to providing you with honest, reliable, and professional service. We use only the best products and the latest technology to ensure that your vehicle receives the best care possible. Our goal is to build trust with our customers and provide them with an exceptional experience that keeps them coming back.
Contact Us
If you're looking for a trusted partner for all your automotive needs, look no further than Eagle Tire & Automotive. Contact us today to schedule a service appointment or to inquire about our services. We're here to help you get back on the road safely and efficiently.
Excellent Customer Service and Quality Work
Most reviewers praised the excellent customer service, honesty, and quality work provided by Federal Way Eagle Tire and Automotive. Reviewers appreciated the clear explanations of the work needed, the friendly and helpful staff, and the timely completion of repairs.
Positive Experiences
Many reviewers mentioned specific staff members, such as Todd, Brianna, and Brittany, who went above and beyond to provide excellent service. Reviewers appreciated the thorough explanations of the work needed, the prioritization of repairs, and the comfortable waiting area.
Issues with Cleanliness and Communication
A few reviewers expressed concerns about the cleanliness of their vehicles after repairs, with one reviewer finding dirty seats and a filthy steering wheel. Another reviewer felt that the shop did not follow proper procedures to protect the interior of their vehicle. A few reviewers also mentioned poor communication, including being misled about prices and services.
Negative Experiences
Some reviewers reported negative experiences, including being charged high diagnostic fees, feeling misled about prices and services, and experiencing poor work quality. One reviewer felt that the shop was dishonest and did not follow through on their promises. Another reviewer encountered poor customer service, including being ignored by staff while waiting for assistance.
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