Who We Are
Assisted Transportation Services, Inc. has been providing safe, reliable, and professional transportation services for over 25 years. We proudly serve the needs of school districts, veterans, the elderly, and individuals with disabilities throughout the community. Our mission is to enhance lives by offering a personalized and compassionate transportation experience.
Our Expertise
We offer two distinct divisions to cater to diverse transportation needs:
- Student Transportation: Ensuring the safe and reliable transportation of students to and from school, job sites, and other locations.
- Medical Transportation: Providing non-emergency transportation for individuals to hospitals, dialysis clinics, nursing facilities, and other healthcare settings.
What Sets Us Apart
At Assisted Transportation Services, we prioritize safety, reliability, and professionalism in everything we do. Our team of dedicated drivers and staff are highly skilled and undergo rigorous training to ensure superior service. We:
- Own and operate a modern fleet of minivans, full-sized vans, and wheelchair-accessible vehicles.
- Invest in comprehensive safety measures with GPS tracking, security cameras, and two-way radios.
- Provide 24/7 local supervision and emergency response capabilities.
- Maintain open communication and collaboration with clients every step of the way.
Join Us!
We are committed to fostering a positive and supportive work environment. Our team is made up of passionate individuals who are driven to make a difference in the lives of those we serve. If you are seeking a career that offers the opportunity to impact the community and work alongside a talented team, please visit our Careers page to explore open positions and join us on our journey!
Our Values
- Safety: The well-being of our clients and drivers is our top priority.
- Reliability: We value accountability and consistently deliver on our commitments.
- Professionalism: Our team maintains a courteous and respectful demeanor at all times.
- Compassion: We treat every individual with dignity and understanding.
- Innovation: We strive to constantly improve our services and technology to better serve our clients.
Quality of Service
Assisted Transportation has received mixed reviews, with some customers expressing satisfaction with the service, while others have had negative experiences.
Reliability
Many customers have reported issues with the reliability of the service, including drivers being late or not showing up at all. Tenesha Horner, for example, experienced her kids being late for school because of the company's unreliability. Similarly, Alicia Martin consistently found herself late for school due to the drivers' tardiness.
Driver Quality
Not all drivers have received praise, however. H. B. wrote that a particular driver was speeding and needed retraining. Conversely, many customers have praised the professionalism and kindness of the drivers, such as Marcus and David, who were described as patient, compassionate, and caring.
Management
Some customers have criticized the company's management, citing concerns about driver safety and van upkeep. Karen Marcel and Angie Cook Both reported that management does not prioritize van issues or care about driver safety. Additionally, Angie Cook had a negative interaction with a supervisor who was rude and hung up on her.
Scheduling
Scheduling issues have also been a problem for some customers. Alicia Martin and Angie Cook both experienced difficulties with pick-up times, with drivers being either late or not showing up at all.
Customer Service
Some customers have praised the company's customer service, such as Eco Clean Kc, who appreciated the prompt and caring service provided by their driver, Marcus. Others, like Sandra Castillo, praised the drivers' compassion and ability to treat each client like family.
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