Welcome to The James Apartments, where vintage glamour meets modern flair. Our stunning apartment community is perfectly situated on Granby Street in the heart of downtown Norfolk, Virginia. Once known as the James Madison Hotel, our historic building has been beautifully renovated to offer the perfect blend of classic charm and modern amenities.
Our Story
At The James, we're passionate about providing a unique and exceptional living experience for our residents. Our team is dedicated to delivering exceptional service, ensuring that every resident feels valued and appreciated. We take pride in our beautifully designed apartments, exquisite amenities, and unbeatable location. Our goal is to provide a sense of community and a lifestyle that exceeds your expectations.
Our Services
The James Apartments offers a range of services and amenities designed to make your life easier and more enjoyable. From our 23 unique floor plans to our extensive community amenities, we've thought of everything to make your life more convenient and comfortable. Take advantage of our:
- Exquisite amenities, including a resident clubroom, billiards, business center, fitness center, catering kitchen, and more
- Designer kitchens with sleek appliances and quartz countertops
- Lustrous tiled showers and tubs
- Spacious living areas with high ceilings and large windows
- High-speed resident elevators
- Conversation areas and stylish common areas
- On-site washer/dryer and pet-friendly policies
- 24-hour emergency maintenance and online portal for easy payments and requests
Our Neighborhood
Our location on Granby Street puts you in the heart of downtown Norfolk, surrounded by the best shopping, dining, and entertainment options. Enjoy easy access to:
- Upscale boutiques and brand-name stores
- Unique restaurants and cafes
- Theaters, museums, and cultural attractions
- Waterfront activities, festivals, and trails
- Historical sites and landmarks
Experience the Best of Downtown Norfolk
At The James Apartments, we're committed to providing a lifestyle that combines the best of downtown living with the comfort and convenience of modern amenities. Come visit us today and experience the signature style of The James for yourself.
Maintenance and Management Issues
The majority of the reviews express dissatisfaction with the maintenance and management of the apartments. Many reviewers mention that issues are not resolved efficiently, and some feel that the management does not care about their well-being as tenants. For example, Author Nia expresses frustration that generic corporate responses do not lead to concrete changes, while Author Alessandro Stammes notes that almost impossible to get things resolved with the management. Similarly, Author Ann Cuss and Author Ameerah Hannibal report numerous issues, including broken HVAC systems, lack of heat and hot water, and broken closet shelves.
Not So Great Experiences
Several reviewers share their negative experiences living in the apartments. Author Tomi Akinmola expresses disappointment with the maintenance team, who entered their apartment without permission and left it in disarray. Author Bruce Johnson, while generally satisfied with the location and amenities, notes that the area can be loud on weekends. Author Keri Brown highlights several cons, including poorly designed one-bedroom apartments, inefficient maintenance, and noisy street conditions.
Disorganization and Poor Communication
Reviewers also express frustration with the disorganization and poor communication of the management team. Author Keri Brown mentions that the staff has changed three times since they moved in, leading to inefficiencies. Author Alessandro Stammes notes that it has taken over 50 days to receive their deposit back, despite promises of a full refund. Author Ann Cuss and Author Ameerah Hannibal share similar experiences of being ignored or neglected by the management.
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