Business Details
19 Years
experience
Emergency
services
Your Trusted Partner for IT Solutions in Albany
At Complete Network, we believe technology should drive growth, efficiency, and innovation. Founded in 2007, our journey from a single-location IT provider to a national leader reflects our commitment to excellence and strategic growth. Our team of seasoned experts delivers managed IT, cybersecurity, cloud, and compliance solutions tailored to your business goals. With SOC2 Type II certification and a 95% client retention rate, we combine boutique-level care with enterprise-grade capabilities. Our proactive approach includes 24/7 U.S.-based support, virtual CIO services, and industry-specific strategies to ensure your technology aligns with regulatory standards like HIPAA and CMMC.We prioritize transparency, offering a 90-day opt-out clause and fixed-fee services. With offices across the U.S., we serve businesses nationwide, empowering them to focus on growth while we handle their IT infrastructure.
Services
Managed IT
Cybersecurity
Compliance
Cloud IT
Consulting
Data Analytics
Incident Response
Penetration Testing
User Training
Virtual CIO
Details
- Year established: 2007
Highlights and features
- We offer 24/7 U.S.-based support and monitoring
- Our team is SOC2 Type II certified for compliance
- We provide tailored IT strategies for regulated industries
- We guarantee rapid issue resolution with 27-minute average response times
- We combine enterprise-grade tools with personalized service
Associations and certifications
- SOC 2 Type II
What people say
Very responsive
Highly recommend
Knowledgeable team
Proactive security
Reliable partner
Services
Managed IT
Our fully managed IT services remove technology obstacles, allowing businesses to focus on growth and innovation. We provide 24/7 monitoring, network administration, patch management, and rapid response support with an average 27-minute resolution time. Our co-managed and fully outsourced models adapt to your business size and needs, ensuring consistent performance and security. With enterprise-grade engineering teams and virtual CIO guidance, we align technology with strategic goals while maintaining compliance with standards like HIPAA and CMMC.
Cybersecurity
Our cybersecurity services prevent threats, detect breaches, and ensure regulatory compliance through advanced endpoint protection, managed detection and response (MDR), and 24/7 threat monitoring. We conduct penetration testing, risk assessments, and security training to strengthen your defenses against evolving cyber threats. Our incident response team provides rapid containment and remediation, while our vCISO services develop long-term security strategies tailored to your business objectives and industry requirements.
Compliance
We help businesses meet complex compliance requirements like HIPAA, CMMC, and SOC 2 through continuous monitoring, documentation, and policy enforcement. Our services include compliance gap analysis, remediation roadmaps, and audit-ready support to reduce risks and streamline regulatory processes. By integrating security into every layer of your IT infrastructure, we ensure ongoing adherence to industry standards while protecting sensitive data.
Cloud IT
Our cloud solutions enhance business resilience, reduce capital expenditures, and improve scalability through managed backups, disaster recovery, and migration services. We optimize cloud environments for performance and security while providing strategic guidance to align cloud adoption with business goals. Our services support hybrid and multi-cloud architectures, ensuring seamless integration with existing systems and 24/7 operational continuity.
Consulting
Our IT consulting services deliver executive-level technology guidance through virtual CIOs who develop customized strategies aligned with business objectives. We provide technology roadmaps, budget planning, and risk management frameworks to optimize IT investments. With twice-annual strategic reviews and on-demand advisory support, we help businesses anticipate challenges, implement best practices, and leverage emerging technologies for competitive advantage.
People
Jeremy Wanamaker
CEO
Jeremy co-founded Complete Network in 2007 and leads its strategic vision as CEO. With over 15 years of IT leadership experience, he focuses on delivering innovative technology solutions that drive business growth and operational excellence.
Benjamin Hicok
President of Infrastructure Services
Benjamin co-founded Complete Network and oversees infrastructure services. With deep expertise in network architecture and managed services, he ensures technical excellence across all client engagements while driving service delivery innovation.
Adam Parker
Head of Mergers and Acquisitions
Adam leads strategic growth initiatives through mergers and acquisitions. He identifies technology partners that expand Complete Network's capabilities in cybersecurity, cloud, and data analytics to strengthen national service offerings.
Eric Springer
Director of Technical Operations
Eric manages technical operations across Complete Network's service centers. He oversees engineering teams responsible for network monitoring, incident response, and infrastructure management to ensure high-performance IT environments for clients.
Jon Alvis
Virtual CIO
Jon provides strategic technology guidance as a Virtual CIO. He helps clients align IT investments with business goals through customized roadmaps, budget planning, and risk management frameworks.
Questions
What IT services does Complete Network offer?
We provide managed IT, cybersecurity, compliance, cloud solutions, consulting, and data analytics. Our services include 24/7 monitoring, incident response, virtual CIO guidance, and industry-specific compliance support.
How does Complete Network ensure system security?
We implement layered security with endpoint protection, MFA, firewalls, and regular patching. Our SOC2-certified team conducts risk assessments, penetration testing, and continuous monitoring to maintain compliance with HIPAA, CMMC, and other standards.
Can Complete Network work with our internal IT team?
Yes, our co-managed IT model complements your existing team by filling skill gaps, offloading routine tasks, and providing specialized expertise in areas like cybersecurity and cloud migration.
What compliance frameworks do you support?
We support HIPAA, CMMC, SOC 2, GLBA, PCI-DSS, and FFIEC compliance through gap analysis, remediation roadmaps, audit preparation, and ongoing monitoring to reduce regulatory risks for clients.
How quickly do you respond to IT issues?
Our average response time is 27 minutes for support requests during business hours, with 24/7/365 helpdesk availability and rapid incident resolution through our nationwide service centers.
