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At Rug Doctor, we're passionate about empowering individuals to achieve a deep clean that goes beyond the surface. Our mission is to provide a simple, convenient, and cost-effective way for everyday people to achieve professional-grade cleaning results without hiring a professional.
Our Story
Rug Doctor is a global market leader in professional-grade do-it-yourself deep carpet cleaning systems for consumers. Our goal is to give consumers a "professional quality clean" at a better value than professionals. With over 35,000 retail locations worldwide, our iconic red machines are available for rent, and our products can be purchased at major retailers and commercial markets.
What We Offer
Rug Doctor provides an unmatched value, saving consumers hundreds of dollars versus hiring professionals. Our equipment is designed for an inside-and-out home deep clean, including cleaning carpets, area rugs, pet beds, upholstery, and car interiors, or cleaning your driveway, patios/decks, garage, or fencing. Our machines are tested to stringent CRI standards, and our Pro Deep achieved the highest Platinum rating.
Our powerful professional-grade products are designed for DIY use, allowing individuals to achieve a true deep clean for a happier, healthier home. Our products are formulated to clean, deodorize, and protect your carpets down to the depths of their fibers.
Our Services
We offer a range of rental options, including the Pro Deep Cleaner, Pro Portable Detailer & Spot Cleaner, and Traditional Carpet Cleaners. Our equipment is available for rent at over 35,000 locations nationwide, making it easy to find a Rug Doctor near you.
Our Pro Deep Cleaner provides a professional-level clean at a fraction of the cost of a professional service. With our attachments, your Rug Doctor rental can clean not just carpets but upholstery, stairs, pet beds, tile, grout, hard floors, and more.
Our Pro Portable Detailer & Spot Cleaner is perfect for erasing spots, stains, and odors from carpet, stairs, auto upholstery, and more. This compact, lightweight, and easy-to-maneuver machine is ideal for quick cleanups and touch-ups.
Our Traditional Carpet Cleaners offer certified professional-level cleaning power at a fraction of the cost. Extract up to 89% of dirt trapped in your carpets and add-on upholstery and stair tool available.
Why Choose Rug Doctor
By choosing Rug Doctor, you'll get a professional-grade clean without the hefty price tag. Our equipment is designed to be easy to use, and our solutions are scientifically formulated to clean, deodorize, and protect your carpets and upholstery. With over 40,000 rental locations nationwide, there's a Rug Doctor just around the corner from you.
Poor Customer Experience
The reviewer, Jamie S., had a dismal experience with Rug Doctor, a carpet cleaning rental service. The primary concern was the lack of cleanliness and sanitization procedures in place, which raises health and wellness concerns for customers.
Issues with Rental Unit
Jamie rented a carpet cleaning unit on April 9, 2020, but the tool attachment sprayer was not functioning properly. This issue was reported to customer service, and the unit was returned the next day, April 10, 2020.
Credit Refund
After complaining to customer service on April 11, 2020, Jamie received a credit refund for the rental unit.
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