Hands-On for Enhanced Functional Independence
At Ultimate Choice Restoration, we are dedicated to providing top-notch water damage restoration services to the residents of Las Vegas, North Las Vegas, and surrounding areas. With over 20 years of experience, we have built a reputation for excellence in water damage cleanup, repair, and restoration services.
Our Services
We offer a comprehensive range of services to cater to your emergency water damage needs. Our team of certified professionals is equipped to handle water removal, water extraction, water restoration, mold removal, fire & smoke restoration, air duct cleaning, ceiling repair, and commercial services. We understand the urgency of emergency situations and guarantee a fast response time to minimize damage and ensure a swift recovery.
Our Commitment
At Ultimate Choice Restoration, we are committed to providing exceptional services that exceed our clients' expectations. We take pride in our work and strive to build strong relationships with our customers. Our team is dedicated to providing personalized attention, ensuring that every client receives tailored solutions to their specific needs. We are passionate about helping our clients restore their homes and businesses to their pre-damage state.
Why Choose Us?
There are many reasons why Ultimate Choice Restoration stands out from the rest. We offer 24/7 emergency response, fast response times, and direct insurance billing. Our team is comprised of certified professionals who are trained to handle all aspects of water damage restoration. We are locally owned and operated, and we pride ourselves on our excellent customer service.
Quality of Work and Timeliness
The quality of work and timeliness of Ultimate Choice Restoration have been called into question by several reviewers. Patrick Lu, a victim of water damage, stated that the company took over 1.5 months to complete a small job and still required additional payment to finish the work. Ben Nhan Truong, who had mold remediation and bathroom repairs done, discovered that the sealing around the toilet was breaking down and the toilet bolt was rusted and broken, indicating subpar workmanship.
Cost and Billing Practices
Some reviewers have expressed frustration with the company's billing practices. Patrick Lu was asked to pay an additional $250 to finish the job, which he felt was unfair. Ben Nhan Truong implied that the company was only interested in making money and did not prioritize doing quality work. Tony Sierra's girlfriend paid a deposit of $5,000, but the work was never completed, and the company presented a new quote triple the original price.
Customer Service and Communication
On the other hand, several reviewers praised the company's customer service and communication. Marilyn Booker, Mirna Kozai, and Teresa Peters all mentioned that the staff was professional, courteous, and responsive to their needs. Steve Ferris, the owner, was specifically mentioned as being helpful and understanding.
Recommendations and Overall Experience
Ultimately, reviewers' experiences with Ultimate Choice Restoration are mixed. While some were satisfied with the work and customer service, others were disappointed and frustrated with the quality of work, timeliness, and billing practices. Vegas Rock, who has a personal connection with Steve Ferris, highly recommends the company, but Tony Sierra advises potential customers to go elsewhere.
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