When words are not enough, we have ceremony.
As one of the leading suppliers of trailer parts and accessories, US Trailer Parts & Supply, Inc. has been proudly serving the trailer industry for over 40 years. With a vast range of products and expertise, our commitment is to provide exceptional customer service and quality products to meet the needs of our customers.
Our Services
Our comprehensive range of services includes the supply of genuine trailer parts, brakes, and accessories for trailers, tractors, and trucks. We proudly stock over 20,000 parts and skus, catering to the needs of national and regional fleets, independent repair facilities, intermodal repair depots, owner/operators, and mobile repair providers. Our experienced team is dedicated to ensuring that our customers receive the correct parts, accurately and efficiently.
Why Choose Us
At US Trailer Parts & Same Day Shipping**, we understand the importance of timely and accurate delivery. Our extensive inventory and bulk pricing options allow us to provide our customers with the best possible pricing. Our team of experts is always ready to assist with any questions or concerns, ensuring that our customers receive the highest level of customer service.
Locations
We have two office locations in Chicago and Milwaukee, providing convenient accessibility for our customers. Our offices are staffed by knowledgeable professionals who are happy to assist with any inquiries or requests.
History
Our company was founded on the principles of honesty, integrity, and a commitment to excellent customer service. Over the years, we have built strong relationships with our customers and suppliers, allowing us to offer a wide range of products and unparalleled service. We are proud of our heritage and strive to continue delivering exceptional service and quality products to our customers.
Customer Service
The customer service at US Trailer Parts and Supply is a mixed bag. Some reviewers praised the staff for being friendly, helpful, and knowledgeable. Astrid, in particular, was singled out for her excellent service. However, others had negative experiences with the staff, citing a lack of knowledge, forgetfulness, and rudeness. Some customers reported being hung up on or ignored when trying to resolve issues.
Order Fulfillment
There were some issues with order fulfillment, with some customers reporting that their orders were not sent out or were delayed. One customer reported not receiving their order despite being charged for it. However, others reported receiving their orders quickly and efficiently.
Part Availability
The company seems to have a wide range of parts available, with some customers praising them for having parts that other suppliers didn't have. However, one customer reported that the website was not updated, making it difficult to determine what parts were available.
Overall Experience
Some customers had very positive experiences with US Trailer Parts and Supply, praising the staff, the wide range of parts available, and the quick delivery. However, others had negative experiences, citing issues with customer service, order fulfillment, and part availability.
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