Business Details
Emergency
services
Your Trusted North Dakota Electric Cooperative
Roughrider Electric is a member-owned electric distribution cooperative serving communities across North Dakota. Our mission focuses on delivering reliable power, maintaining infrastructure safety, and supporting local development through programs like youth scholarships and energy efficiency initiatives. We operate with a commitment to cooperative principles, offering 24/7 outage response, transparent billing education, and community engagement opportunities.Our services include power line maintenance, energy savings guidance, and convenient payment options through SmartHub technology. With offices in Hazen and Dickinson, we prioritize local needs while adhering to strict safety standards for both our workers and members.
Services
Outage Reporting
Power Line Maintenance
Energy Efficiency Programs
SmartHub Account Access
Power Transfer Services
Safety Education
Highlights and features
- We offer 24/7 outage reporting with immediate dispatch response
- Our cooperative structure prioritizes member needs over profits
- We provide local safety education programs for power line awareness
- SmartHub technology enables convenient online account management
- Community investment through youth scholarships and energy grants
Services
Outage Reporting
Our 24/7 outage response system ensures rapid power restoration during emergencies. Members can report outages through our dedicated hotline or website, triggering immediate dispatch of trained crews. We prioritize critical infrastructure and maintain real-time outage maps for customer updates.
SmartHub Access
SmartHub provides secure online account management for bill payment, usage tracking, and service requests. This user-friendly platform offers mobile compatibility and automated payment options to simplify energy management for residential and business customers.
Energy Efficiency
We offer comprehensive energy conservation resources including home efficiency assessments and rebate programs for qualifying equipment. Our initiatives help members reduce consumption while maintaining comfort through modern, sustainable practices.
Power Transfer
Our streamlined power transfer process handles service modifications for residential and commercial customers. This includes new connections, service upgrades, and account transfers with clear documentation requirements and timely implementation.
Safety Education
We provide safety programs focused on electrical hazard awareness, including power line safety and farm equipment clearance education. These initiatives target both youth and adult populations to prevent accidents and promote safe energy practices.
Questions
How do I report a power outage?
Call our 24/7 outage line at 800-748-5533 or use our website's outage reporting form for immediate assistance.
What payment options are available?
We offer SmartHub online payments, payment drop boxes at both offices, and traditional mail-in options for member convenience.
Do you offer energy efficiency rebates?
Yes, we provide rebates for qualifying energy-efficient appliances and home improvements through our conservation programs.
How can I transfer electric service?
Submit a service transfer request through our website or contact the Hazen office for assistance with account modifications.
Are there safety programs for children?
We offer youth-focused safety initiatives including school presentations and educational materials about electrical hazard awareness.